Corporate Customer Claims Quality Engineer

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE:

Holcim Building Envelope, a global leader in building materials and solutions, is seeking a dedicated Corporate Customer Claims Quality Engineer to join our Quality Assurance team. This position is crucial for resolving customer complaints and working cross functionally to drive improvements to enhance customer satisfaction. The ideal candidate will be responsible for reviewing complaints to determine resolution, track all activities required to resolve, and aid in problem solving.

WHAT YOU"LL BE DOING:
●   Communication & Customer Service: Act as the main point of contact for all parties involved in the product quality customer complaint process. Build and maintain strong relationships with key stakeholders. Provide exceptional service while facilitating the complaint process.
●   Complaint Management: Review product complaints to determine next steps including technical assistance with installation, product replacement and credits. Collaborate with Sales, Customer Service, Manufacturing, Warranty & Technical Services, Product Management, R&D, Logistics, etc. to resolve customer complaints. Demonstrate ability to manage multiple tasks simultaneously throughout the stages of the complaint process.
●   Problem Solving: Track open issues and ensure actions taken by responsible parties address the root cause. Facilitate thorough investigations by ensuring the process is well defined, the proper tools are available, and monitoring investigations through validation.
●   Reporting: Analyze complaint data and regularly provide updates to multiple layers of the organization. Evaluate data for trends and make recommendations where appropriate. Prepare and facilitate meetings related to product quality complaints and reporting.
●   Continuous Improvement: Identify and promote continuous improvement opportunities related to the complaint process and enhance overall customer satisfaction. Promote a culture of quality and excellence within the organization.

WHAT ARE WE LOOKING FOR:
●   Education: Bachelor's degree in Quality, Engineering, Manufacturing Management, or a related field.
●   Experience: Customer focus, project management and facilitation skills needed to work with a variety of departments and parties. Proven experience in quality engineering or a similar role within a manufacturing or industrial setting is preferred. Familiarity with building materials and envelope solutions is a plus. Experience with SAP is preferred.
●   Skills: Strong problem-solving skills and use of quality tools / methodologies (8D, A3, DMAIC, Pareto, Fishbone, FMEA, Control Plans, etc.). Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of ISO 9001 and auditing is preferred.
●   Communication: Excellent communication and interpersonal skills to effectively work with customers, team members, and stakeholders across different levels of the organization.
●   Analytical: Ability to analyze data, understand trends, and make data-driven decisions.

WHAT WE OFFER:

Competitive Compensation
Retirement Savings
Medical, Dental, Disability and Life Insurance Coverage
Holistic Health & Well-Being Programs
Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for
Health and Dependent Care
Vision and other Voluntary Benefits and Discounts
Paid Time Off and Holidays
Paid Parental Leave (Maternity and Paternity)
Educational Assistance Program

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Did we spark your interest? Build your future with us and apply!

Nearest Major Market: Nashville

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