Field Technical Representative-Ohio

Overview

The Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty/Technical Services team at Holcim Building Envelope division. Holcim Building Envelope (HBE) is based out of Nashville, and part of the larger Holcim corporation. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR face of the company who among many things, will conduct in their day to day:

• Training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products;
• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.

*** This is for the area for the Mid-Atlantic Region. The ideal location for this role is Ohio. The FTR will service the region from this home-base. This is a fully, remote position - candidate must live within the territory. *** Salary for this position is projected at around $75,000-$80,000 ***

Responsibilities

• Educating customers, sales representatives, and teammates on how to apply Elevate, GenFlex, and Gaco products per product specifications;
• Review technical installation deviations and make acceptance determinations within the authority level based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions;
• Provide feedback on company literature, specs, construction details, and assemblies to make sure the most accurate information is available for the customer;
• Ability to develop strong customer relationships and inspire customer confidence;
• Ability to follow corporate and division policies and applicable governmental safety regulations are required;
• Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues;
• Ability to define and document a project, set timelines, align resources, and execute to meet deadlines;
• Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution;
• Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process;
• Ability to prioritize work;
• Maintains an understanding of current business initiatives and identifies opportunities for improvement.

Qualifications

EDUCATION, EXPERIENCE, AND/OR SKILLS REQUIRED

EDUCATION BASE REQUIREMENT (one required):

• Bachelor’s Degree in Construction Management, or Architecture;

                                              OR

• Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);

                                              OR

• High school diploma and a minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

EXPERIENCE AND ABILITIES
THE CANDIDATE MUST:

• Have the ability to lift up to 50 pounds from their truck or the ground several times a day;
• Have the ability to climb a ladder; 
  • Candidate should be able unload the ladder from their truck; set up, secure, and safely move the ladder and resecure it back to the vehicle.
• Be comfortable and safe while getting onto rooftops;
• Travel overnight up to 40% of the time;
  • Travel is primarily by driving, but may require commercial flights when necessary.
• Possess a valid driver's license and operate company vehicle safely.   

ADDITIONAL REQUIREMENTS THAT CANDIDATES SHOULD POSSESS TO BE SUCCESSFUL IN THIS ROLE:

• Strong technical expertise in most of the following products and an aptitude to learn the rest:
  • Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
  • Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
  • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
  • Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
  • Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam;
  • Garden Roofing Systems including: M) Built In Place, N) Modular.
• Must be personable and professional and maintain a high-level of integrity;
• Strong customer service focus;
• Strong verbal and written communication skills;
• Ability to think outside the box;
• Good organizational and time management skills are a must;
• Must also be able to work flexible hours with minimum notification when necessary.

    The strongest candidates will additionally have:     

• Prior Technical Representative Experience;
• Claims Adjusting Experience.