Customer Service Specialist
Košice, SK, 040 01
About Holcim
As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improved living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. Together with our 60,000 talented and passionate people around the world, we are building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.
Who is Holcim European Business Services?
Holcim European Business Services is located in the heart of Košice, where we provide support to partnering Group companies in Europe from financial transactions, such as accounting, invoicing, and master data maintenance, to HR administration, recruitment support, payroll and data analytics.
Role overview
The role of Customer Service Specialist is a part of the Service desk and Procurement team.
Your responsibilities will include:
- In this role, you will receive email and ticketing system queries from employees, and vendors in Italian and German/French language.
- You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
- Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
- You can look forward to the cooperation with other teams and departments in Holcim EBS.
- In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.
Your qualifications, experience and skills
- Master’s degree in Business, Economics, Administration, Procurement
- Previous experience in related positions in the field of customer service / help desk
- SAP knowledge is an advantage
- English - Upper intermediate (B2)
- Italian - Upper intermediate (B2)
- German - Upper intermediate (B2) or French - upper intermediate (B2)
- Experience in MS Office tools & Google equivalents on advanced level
- You are organized, structured and able to prioritize tasks
- Ability to analyze and solve problems
- Professional communication skills
- You are customer oriented, results oriented with responsible work attitude
Benefits
- Annual 5% Bonus
- Grade-Related Bonus
- Employee Referral Program
- Supplementary Pension Fund
- Working Anniversary Awards
- Flexible Working Hours
- Hybrid Contract
- Sick Days
- Mental Health Support
- Multisport Card
Working with us
Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.