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Customer Service Specialist with French

Location: 

Košice, SK, 040 01

Requisition ID:  14533

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets – across Europe, Latin America, Asia, Middle East & Africa. Holcim offers high-value end-to-end Building Materials and Building Solutions, from foundations and flooring to roofing and walling – powered by premium brands including ECOPlanet, ECOPact, and ECOCycle®. Find out more at www.holcim.com

Who is Holcim European Business Services?
 
Holcim European Business Services (EBS) is the internal Shared Service Center of Holcim for the European region, based in Kosice, Slovakia. With a team of over 330 employees representing more than 20 nationalities, EBS provides a comprehensive range of financial & administrative services to the 23 countries of Holcim across Europe. These services encompass Reporting, Controlling, Accounting & Consolidation, Invoicing, Treasury, Procurement, HR administration, Recruitment, Payroll, Data Analytics, Sustainability and several others.

Who is Holcim European Business Services?
 
Holcim European Business Services (EBS) is the internal Shared Service Center of Holcim for the European region, based in Kosice, Slovakia.
With a team of over 330 employees representing more than 20 nationalities, EBS provides a comprehensive range of financial & administrative services to the 23 countries of Holcim across Europe. These services encompass Reporting, Controlling, Accounting & Consolidation, Invoicing, Treasury, Procurement, HR administration, Recruitment, Payroll, Data Analytics, Sustainability and several others.

Role overview

Join our Service Desk team and help support French-speaking employees and vendors by handling their questions and requests.

Your responsibilities will include:

  • In this role, you will receive email and ticketing system queries from employees, and vendors in French language. 

  • You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation. 

  • Your responsibility will be to document tickets and respond to inbound messages in a professional manner.

  • You can look forward to the cooperation with other teams and departments in Holcim EBS.

  • In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.

Your qualifications, experience and skills

  • University degree in Business, Economics, Administration, Procurement

  • Previous experience in related positions in the field of customer service / help desk

  • SAP knowledge is an advantage

  • English - upper intermediate (B2) and French - Upper intermediate (B2) is a must 

  • Experience in MS Office tools & Google equivalents on advanced level

  • You are organized, structured and able to prioritize tasks

  • Ability to analyze and solve problems

  • Professional communication skills

  • You are customer oriented, results oriented with a responsible work attitude.

Benefits

  • Annual 5% Bonus

  • Grade-Related Bonus

  • Employee Referral Program

  • Supplementary Pension Fund

  • Working Anniversary Awards 

  • Flexible Working Hours

  • Hybrid Contract

  • Sick Days

  • Mental Health Support

  • Multisport Card

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.

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