Junior Customer Service Specialist with German
Košice, SK, 040 01
About our company Holcim:
Holcim builds progress for people and the planet. As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Main responsibilities:
The role of Customer Service Specialist with German is a part of the Service desk and Procurement team in Holcim EBS, Slovakia.
- Receive phone calls, email and ticketing system queries from employees, and vendors in German language
- Document tickets and respond to inbound messages in a professional manner
- Resolve inbound inquiries to achieve proper resolution in prescribed time frames
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation
- Cooperate with other teams and departments in Holcim EBS
- Develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center
Personality requirements and skills:
- University education (Master’s degree) in Business, Economics, Administration, Procurement
- English - upper intermediate (B2)
- German - upper intermediate (B2)
- SAP knowledge is an advantage
- Experience in MS Office tools & Google equivalents on advanced level
- You are organized, structured and able to prioritize tasks
- Ability to analyze and solve problems
- Professional communication skills
- You are customer oriented, results oriented with responsible work attitude
Benefits
Employees of Holcim EBS are offered an unique working environment, where they can:
- Daily communicate in English and learn new languages
- Build their technical skills in SAP, HRIS and other tools
- Develop their potential and achieve a career growth
- Find their idol and a friend in their colleagues
Within our company culture, you are free to participate in:
- Social events and teambuildings
- Sports activities and Multisport card to support the healthy lifestyle
- Support for local communities and volunteering activities
- Fully enjoy our new, modern, eco-friendly office in the heart of Košice
- Participate in fruit days, ice cream days, company breakfast
- Use discounts at various shops
- Attend language courses
- Use training and development opportunities - soft skills and hard skills
- Try a referral program
- Young working team
- Work from the office or from home and many many more