Dispatch Supervisor, RMX

ABOUT THE ROLE
Responsibilities for strategy, leadership and execution of all customer facing activities, including both electronic (Concrete Direct, other systems) and telephone interactions, related to entering, processing and troubleshooting orders of Ready Mix Concrete.  Role will be responsible for organizing, analysing, and overseeing the order taking process for ready mixed concrete for the twin cities area, and the supervision, training and development of the order taking staff.  Furthermore, role will entail ensuring that a high level of customer service is maintained while achieving budgeted productivity.

WHAT YOU'LL BE DOING

• Responsible for regional management of Concrete Direct platform, provide ongoing statistical reports on the platform, and is responsible for training internally as well as externally with the customer.
• Drives performance by coaching, counselling mentoring and developing distribution employees.influences team to meet internal and external customer requirements.
• Coordinates emergency situations with management, other departments, human resources, dispatchers and field staff.
• Improves productivity by analysing all key performance indicators (KPIs), and developing strategies and recommendations for improvement.
•  In conjunction with the Sales team, liaises with customers to ensure that their orders are being entered in on the appropriate platform (e.g. Concrete Direct) as opposed to over the phone. Role will be responsible for designing strategies to ensure customers are communicating via the Concrete Direct platform and not over the phone.
• In conjunction with the Sales team, travels to targeted customers to transition them to Concrete Direct platform and ensure continued usage in alignment with business goals and KPIs.Ongoing evaluation of Concrete Direct platform and suggest improvements to the national Concrete Direct team.
• Evaluates all information at hand to determine what type of actions are necessary to satisfy the delivery need to the customer, and uses tools such as Command dispatching software, GPS, Voiceprint call recorder, BW and Excel. Works closely with Dispatchers, Sales team, Operations Team and Senior Management to address all customer service related concerns.
• Assists the Distribution Manager in the preparation of the budget, scheduling expenditures, analysing variances and initiating corrective action.
• Ensures compliance with all Federal and local legal requirements.
• Regularly communicates via the online Concrete Direct platform, phone, email or in person with customers to ensure customer service expectations are met and exceeded.

WHAT WE ARE LOOKING FOR
Education: Bachelor degree or 3 years of equivalent experience.
Required Work Experience:
Three (3) to Five (5) Years of Supervisory Experience.
Prior experience in distribution or logistics.
Required Computer and Software Skills: Proficiency in Google mail,  Proficiency in Microsoft Suite to include PowerPoint, Excel and Word.
Travel Requirements: up to 25% in region
Additional Requirements:

• Comprehensive knowledge of Concrete Direct platform Demonstrated ability to obtain results through others. Ability to influence direct reports to action.
• Ability to build effective relationships with direct reports and key customers.
• Strong interpersonal skills
• Strong written and oral communication skills
• Strong organizational and planning skills
• Ability to maintain composure and a high level of professionalism when under pressure
• Sound knowledge of OH&S policies and procedures.
• Ability to read, write and speak English. Bilingual preferred.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
• Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day