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Senior Automation Support Engineer

Location: 

Košice, SK, 040 01

Requisition ID:  11368

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets – across Europe, Latin America, Asia, Middle East & Africa. Holcim offers high-value end-to-end Building Materials and Building Solutions, from foundations and flooring to roofing and walling – powered by premium brands including ECOPlanet, ECOPact, and ECOCycle®. Find out more at www.holcim.com

Who is Holcim European Business Services?
 
Holcim European Business Services (EBS) is the internal Shared Service Center of Holcim for the European region, based in Kosice, Slovakia. With a team of over 330 employees representing more than 20 nationalities, EBS provides a comprehensive range of financial & administrative services to the 23 countries of Holcim across Europe. These services encompass Reporting, Controlling, Accounting & Consolidation, Invoicing, Treasury, Procurement, HR administration, Recruitment, Payroll, Data Analytics, Sustainability and several others.

Who is Holcim European Business Services?
 
Holcim European Business Services (EBS) is the internal Shared Service Center of Holcim for the European region, based in Kosice, Slovakia.
With a team of over 330 employees representing more than 20 nationalities, EBS provides a comprehensive range of financial & administrative services to the 23 countries of Holcim across Europe. These services encompass Reporting, Controlling, Accounting & Consolidation, Invoicing, Treasury, Procurement, HR administration, Recruitment, Payroll, Data Analytics, Sustainability and several others.

Role overview

Are you a proactive team player with a passion for customer service and automation technologies? Ready to develop your career in a truly international environment?  If so, join us and become part of the growing automation team at Holcim.

Your responsibilities will include:

Guaranteeing the continuity of automation solutions managed by the RPA Center of Excellence, ensuring compliance with regional and corporate IT security policies, with the aim of maximizing productivity of the automations and delivering automation support services for the business according to the service level agreement:

  • Provide timely and effective technical support for RPA solutions, diagnosing and resolving issues to ensure minimal downtime and disruption.

  • Regularly monitor RPA systems to ensure they are functioning correctly, performing necessary maintenance and updates.

  • Identify, analyze, and resolve technical problems related to RPA applications, working with cross-functional teams to implement solutions.

  • Maintain detailed documentation of issues, resolutions, and process changes to support continuous improvement and knowledge sharing.

  • Work closely with development teams, business analysts, and other stakeholders to understand requirements, provide feedback, and implement enhancements.

  • Assist in training end-users and providing ongoing support to ensure they are proficient in using RPA tools and technologies.

  • Stay updated on the latest trends and advancements in RPA and related technologies, recommending and implementing improvements as appropriate.

  • Ensure adherence to internal guidelines and minimal controls standards to maintain the integrity and security of RPA solutions.

Your qualifications, experience and skills 

  • Highly customer-centric and proactive, with a focus on ensuring a seamless customer experience through automation solutions.

  • Excellent verbal and written communication skills

  • Proficient in one of the core coding languages (Java, Javascript, HTML, C#, Python, etc.).

  • Proficiency in RPA platforms such as UiPath or Automation anywhere is a plus

  • Proficiency in database administration (e.g. SQL Server, ORACLE, MySQL, etc) 

  • Fluent English (C1)

  • End user experience in ERP, such as SAP or Oracle and service management tools, like ServiceNow, Zendesk, Manage Engine, Jira

  • Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders, showing empathy and understanding towards diverse perspectives, and skilled in conflict resolution

  • Takes a proactive approach to problem-solving and task completion.

  • Maintains a positive attitude and resilience in challenging situations.

  • Efficiently prioritizes tasks and manages time.

  • Analytical skills to identify areas for improvement in processes.

  • Adheres to established procedures and protocols.

Benefits

  • Annual 5% Bonus

  • Grade-Related Bonus

  • Employee Referral Program

  • Supplementary Pension Fund

  • Working Anniversary Awards 

  • Flexible Working Hours

  • Hybrid Contract

  • Sick Days

  • Mental Health Support

  • Multisport Card

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.

Apply now »