Automation Maintenance Manager

About Holcim

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improved living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. Together with our 60,000 talented and passionate people around the world, we are building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.

Who is Holcim European Business Services?

Holcim European Business Services is located in the heart of Košice, where we provide support to partnering Group companies in Europe from financial transactions, such as accounting, invoicing, and master data maintenance, to HR administration, recruitment support, payroll and data analytics.

Role overview

Are you a dynamic leader with a passion for automation? Join us as an Automation Maintenance Manager to spearhead our global Automation Maintenance team, ensuring seamless automation solutions, IT security compliance, and continuous improvement initiatives to maximize productivity and support our business teams worldwide. 

Your responsibilities will include:

• Oversee the entire RPA change management process in development, test, and production environment of RPA platform. 
• Enforce development standards and monitor quality of process automation built by the development teams. Ensure that RPA Center of Excellence solutions comply with group & regional IT guidelines.  
• Perform regular reviews of Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of deployed automations.
• Be a liaison with respective teams for the development of corrective actions or viable workarounds to resolve incidents. Ensure that the root causes of incidents (configuration vs. defects) are properly documented and remediated. 
• Drive continuous improvement of the automation operational performance, productivity and resource utilization.
• Ensure sufficient hardware and computing resources to handle actual and forecasted automation capacity requirements. Develop and maintain license demand forecasts for RPA platforms and other automation technologies used by RPA Center of Excellence. 
• Coordinate regular back up, actively review and update business continuity plan and disaster recovery plan (BCP/ DRP).
• Manage the operational and strategic objectives of the team, ensure personal development of the team members, maintain high performance and culture.

Your qualifications, experience and skills 

• Highly customer-centric and proactive, with a focus on ensuring a seamless customer experience through automation solutions.
• Excellent verbal and written communication skills
• Fluent English min C1
• Min 3 years of experience in a leadership role developing and executing automation projects
• Min 5 years of progressive experience throughout all phases of RPA/ Intelligent Automation lifecycle (intake, design, development, testing, deployment and hypercare)
• Hands-on programming experience with platforms such as UiPath or Automation Anywhere is a plus
• Ability to coordinate a shift pattern/on-call team rotation providing RPA operational support 24/5
• Ability to lead high performing global team in hybrid and remote working model
• Strong general overview of current technology trends, with a keen interest and passion for Artificial Intelligence (AI), Generative AI (GenAI), RPA and agentic automation.
• Strong technical skill in understanding applications, network, databases, servers and storage troubleshooting and analysis
• Ability to work in global, culturally diverse and inclusive environment
• Proficiency in Spanish language is an advantage

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Benefits

• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards 
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card

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Working with us

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.