Logistic Coordinator

Overview:

The Logistics Coordinator is responsible primarily for the day-to-day interface with customers for their cement order placement. It will require coordination with the various sales teams, operations personnel and contract truck partners to ensure that customer requests are delivered in line with industry expectations. 

Clear communication with contract truck partners to ensure efficient and high-level on time delivery of Lafarge’s materials is paramount. The Coordinator also supports all administrative activities around the billing and invoicing of materials once delivered.

This is a full-time customer-facing role that requires a service oriented mindset with a highly professional approach. This position is critical to the execution of our business. Successful candidates are described as someone that is a keen problem solver while operating in a fast-paced environment, possessing the ability to troubleshoot a variety of issues while searching out ways to be most efficient.  

The role is considered an opportunity to learn the full spectrum of the Lafarge Western Canada business and sales areas. Learnings include the manufacturing origins of cement, concrete and aggregates, the distribution of these materials through plants & terminals, the logistics channels to service a wide customer base and lastly, what it takes to be successful in the construction material supply industry.  

Major responsibilities:

• Adhere to all Lafarge safety policies and procedures.

• Responsible for the order taking & order fulfillment process for delivery or customer pick up (including assignment of carriers, as applicable).

• Fulfill and exceed customer expectations in compliance with policies, practices and procedures.

• Advocate for customers' interests.  The Logistics Coordinator is responsible for overcoming obstacles and solving problems that may negatively impact Lafarge’s customer service offering.

• Timely response to customer complaints with appropriate follow up, including escalation as required.

• Maintains a high level of quality on all phone and digital conversations and is knowledgeable of services, products and methods of delivery by Lafarge Cement.

• Possess a flexible schedule.  This position will require an individual to work different shifts as well as take calls after hours when required.

• Reviewing terminal inventory and including selection of supply.

• Input manual bills of Lading.

• Creates and maintains monthly reports as required.

• Conduct proactive outbound calls to customers

• Coordinate demand for deliveries

• Conducting customer surveys

• Participate in value selling per instructions and as appropriate.

• Provide support to Sales and the Credit team with customer accounts. Understand which accounts require closer monitoring. 

• Keep backup information and knowledge for after sales support activities.

• Maintain strong working relationships with stakeholders from Sales, Logistics, and Operations teams as well as external truck partners.

• Customer account reconciliation/cleanup effort when necessary.

• Oversee application of credit card payments and manage historical files of credit card transactions.

• Ensure proper documentation is kept for transactions that will stand up to the scrutiny of auditory requirements.

Qualification Profile

Education and Work Experience:

• Associate degree/college diploma or greater in an applicable field, including Business, Finance or Engineering is an asset.

• Understanding of the building materials industry, including product knowledge.

• Computer literacy, including Microsoft Office suite of products.

Job-Specific Skills:

• Strong written and verbal communication skills

• Relationship-building (External customers and internal Lafarge personnel)

• High degree of accuracy and attention to detail

• Problem solving and decision making

• Ability to multitask in a fast-paced environment

• Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling call backs while being able to re-prioritize as requested.

• Strong sense of teamwork

Competencies:

• Interpersonal savvy

• Customer interaction/Customer focus

• Action-oriented/Demonstrates drive

• Priority setting and time management

• Dealing with ambiguity

• Trust and credibility

• Peer relationships

• Self-Motivated

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.