Credit Manager

Overview
The Credit Manager is responsible for supporting Credit activities in one market areas as designated in his/her specific role.  The market area requirement includes partnering with the General Manager(s) to help increase the profitability of the Company by working with market area staff to enable them to maximize customer revenues while at the same time tightly managing risk.  The Credit Manager will to ensure that the appropriate Credit Policy is adhered to, and to provide oversight, support, and consultation for his/her market area(s) for collections, processing credit applications, payment application, and taking the lead on strategic/difficult customer accounts to ensure minimization of risk of credit loss.  The Credit Manager will also support in the consistency of processes across their market areas and communicating credit initiatives across their market areas.  In addition, the Credit Manager will coordinate with other Credit Managers as well as the appropriate Shared Services management in order to ensure that processes and Service Level Agreement agreements are being respected.

Responsibilities

Safety:

• Serve as a role model in the areas of safety, leadership, teamwork, customer focus, and continuous improvement to ensure alignment with the company’s vision and critical success factors. 

Collections:

• Lead credit & collections activities for his/her market area in line with Company expectations and in adherence to Credit Policies, including credit approvals, risk management, pursuing timely collections, work-outs of collection problems, negotiating and taking security, litigation, maximizing collections of finance fees, and bankruptcy proceedings.
• Determine appropriate collection or conservatory action for problem accounts when centralized collection efforts are exhausted

Credit Reporting & Analysis:

• Process credit approvals, write-offs to bad debt, and resolution of disputes.
• Evaluate and determine the adequacy of the Bad Debt Reserve, and recommend adjustments as required.
• Perform ongoing monitoring functions, including monitoring and maintaining appropriate credit limits for established accounts; monitoring local and regional economic conditions as well as customer and industry trends; and monitor continuously the aging of accounts for customers in the market area to ensure adequate actions being taken

Risk Mitigation:

• The Credit Manager is responsible for ensuring that the appropriate Credit Policy is adhered to, and to provide oversight, support, and consultation for his/her market area(s) for collections, processing credit applications, payment application, and taking the lead on strategic/difficult customer accounts to ensure minimization of risk of credit loss.  

Automation:

• Establish and maintain close working relationship with ABS centralized Credit & Collections team to help maximize the performance of that team and ensure the financial services centers achieves targets for collections. 

Process Management & Improvement:

• Drive for efficiency and simplification of processes along with the ABS regarding automation and digital transformation.
• Enables improvements in processes and controls while maintaining alignment and standardization. Drive and lead process improvement plan in each 

Results/Accountabilities:

• Enhancing the Health & Safety culture of Lafarge by providing visible support of H&S policies/procedures
• Establish a Credit service and performance which provides the Company with a competitive advantage in its markets
• Manage risk and exposure in accounts receivable at all times by ensuring Credit Policy and best practices compliance
• Manage overall credit/collections function and performance of all parties
• Ensure all stakeholders are well informed and have information required to perform duties

Relationship with Other Jobs:

• Frequent interaction with GM and other Area sales and operations personnel
• Regular interaction with other Area Credit Managers within Country and in other Countries
• Interaction with the Eastern Canada Finance team as required Frequent interaction with staff at ABS – both Credit & Collections and Customer Account Services teams
• Regular interaction with local sales support staff

Dimensions:

• Direct reports: 2
• Product lines: 2 (Aggregates & RMX)
• Collections: ~$25 Million Accounts receivable / month

 
Qualification Profile

Educational & Experience

• Bachelor’s Degree in Business or relevant educational background
• Minimum of 5 years’ experience in construction credit environment, with progressively positions within the field 
• Strong analytical skills with an ability to interpret financial information
• Proficiency in an ERP system, preferably in SAP
• Demonstrated focus on process improvement, preferably with related experience

Knowledge & Skills

• Ability to influence, develop and maintain strategic relationships
• Ability to drive and lead effective change in a complex multi-product line environment
• Strong working knowledge of credit principles and best practices
• Strong communications skills, including strong ability to deal with both internal and external customers 
• Ability to work in a fast paced, high volume environment with a requirement to adapt to changing conditions
• Analytical, goal driven, customer focused, and business savvy
• Must be bilingual in English/French

Job-Specific Competency Profile (Lominger):

• Business Acumen 
• Intellectual Horsepower
• Managerial Courage 
• Organizational Agility 
• Strategic Thinking 
• Drive for Results
   

We thank you for your interest. Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.