Quality Control Supervisor

Objective

Effectively manage product quality control and quality processes to ensure performance, manage costs, use reserves efficiently and ensure customer satisfaction.

Primary Responsibilities

Safety

• Implement safety policies in compliance with government legislation.
• Oversee the implementation of occupational risk analyses of QC tasks; develop and oversee the implementation of risk reduction plans. 
• Execute and implement laboratory/QC safety improvement plans.
• Coordinate relevant safety training for all technicians supervised.

Asphalt product performance

• Develop, manage and optimize the LafargeHolcim standard in accordance with relevant standards, specifications and codes.
• Collaborate with plant operations to ensure process accuracy and quality using tools such as process accuracy, standard deviation and coefficient of variation reports.
• Establish and track key performance indicators and communicate them to primary stakeholders as required. 
• Check deviations from targets and implement corrective measures as needed.
• Manage and lead the quality incident investigation, problem resolution and corrective measure processes.
• Set up a case study database.
• Maintain the Quality Incident Reporting system (QIR). 
• Collaborate with regional sales teams to review project specifications and recommend appropriate mixes in compliance with relevant codes, standards and specifications to support marketing/sales initiatives. 
• Collaborate with the regional technical performance team in the preparation and presentation of technical documents on mixes requested by customers, in accordance with Lafarge policy. 
• Develop, evaluate and adjust asphalt mixes and add them to SAP. 
• Track targets and ensure that minimum sampling frequencies set out in the quality plan are met.
• When required, participate in daily control tests.

Aggregate product performance

• Develop, modify and implement programs and processes to ensure product compliance with codes, standards and specifications.
• Oversee the local implementation of Lafarge’s quality plan, including sample collection, reporting and follow-up for all products as determined for each site under your responsibility.
• Ensure tracking, documentation and communication of aggregate performance QIRs with key stakeholders, as required; investigate discrepancies and establish corrective actions with operations, if necessary.
• Oversee the development and implementation of site-specific measures for the use of alternative products, including innovative material combinations.
• Provide a point of view to ensure alignment between sales and operations personnel so that product performance meets customer expectations.
• Support and implement strategies for using alternative products, manufactured sand products, Aggneo, the circular economy and others at aggregate sites.
• When required, participate in daily control tests.

Quality management and certifications

• Support the preparation and submission of LEED documentation.
• Manage the day-to-day activities of technical personnel.
• Participate in or oversee safety audits, including the development and implementation of quality improvement action plans.
• Oversee ISO 9001:2015 certification activities for the quarry and paving plant  (preparation and audit).
• Prepare statistical analyses of plant operating performance, oversee investigative efforts to determine major causes of variances and implement corrective measures  (aggregate and asphalt).
• Track the calibration of laboratory and plant equipment at the established intervals. Conduct an impact study when a calibration non-conformity is detected.

Technical support

• Support sales and product management teams in recommending appropriate replacement products to promote marketing/sales initiatives in compliance with relevant codes, standards and specifications. 
• Keep technical documentation up to date and track the submission of documentation requested by customers, in accordance with Lafarge policy.
• Provide professional customer support, i.e. field sales support and quality issue investigation and problem resolution.
• Liaise with customers to verify acceptability of product performance and gather information for potential product innovation and improvement.
• Support product development, use innovative products and review project specifications before a bidding process. 

Human Resources

• Hire, train, evaluate and develop quality control technicians for the site under your responsibility.
• Guide direct reports in accordance with Lafarge’s performance appraisal system.
• Manage the day-to-day activities of technical personnel (quality technicians); track raw materials and their consistency, strategic sampling plans, plant and site testing activities, product support and product problem resolution.

Financial Responsibilities

• Limit the potential cost of quality-related complaints.
• Ensure efficient use of the resources provided and optimize costs where possible.

Relationships with Other Jobs

• Liaise with operational and sales personnel
• Communicate product performance and identify opportunities for improvement.
• Minimize/use alternative products.
• Analyze the main causes of deviations and report quality incidents.
• Support mining projects.
• Support commercial and operational strategies.
• Resolve problems and provide customer service related to product quality.
• Liaise with  regional and market sector quality assurance and with the property management group. 
• Take the initiative in quality and safety.
• Innovate (products).
• Ensure reserve planning and optimization.
• Ensure the development and implementation of the quality program.

Dimensions

• Quarry:  2.5 million metric tons
• Paving: 200,000 metric tons
• Two (2) to five (5) direct reports

Specific Accountabilities

• Safety
• Product performance
• Customer service/support
• Quality control 
• Problem solving
• Cost management
• Quality policies and training 

Qualification Profile

Education & Work Experience

• Minimum three (3) year college diploma (DEC) in civil engineering technology
• University degree in engineering – eligible for licensure as an engineer
• Five (5) to eight (8) years’ experience in quality control of asphalt mixes and their components

Knowledge & Skills

• Bilingualism is an asset
• Supervisory experience
• Experience with ISO 9000
• Leadership and communication skills
• Rigorous, methodical and analytical
• Excellent listening skills
• Team player
• Organization and planning

Job-Specific Competency Profile

• Pragmatic (action-oriented)
• Able to handle unclear situations
• Good at conflict management
• Credible
• Customer-focused
• Able to make quick decisions
• Good at problem solving

We thank you for your interest. Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.