Dispatcher

Overview

The Customer Care and Logistics Center is responsible for customer relationships, giving great
service with a friendly attitude to ensure customers receive a high-level delivery and Product from
Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly
professional approach. The position requires to schedule and dispatch orders, providing excellent
customer service to ensure customer satisfaction, minimize delivery costs and promote company
sales.

Responsibilities:

Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety
policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe
manner.

Order Entry:

Receive and enter orders over the phone, email, and in-house application; engage
customers to ensure that all details are accurate and complete. Perform required adjustments to
orders, in order to facilitate seamless execution of delivery and invoicing.

Sales Support:

Work with the sales team to coordinate customer needs and concerns. Serve as a
point of contact for the sales team with regards to issues, escalations, pricing and other matters as
they arise.

Value Added Products (VAP):

Responsible for promoting and taking orders for specialized products
that will require additional processes to be followed. Identifying customer requirements and
offering supplementary products.

Dispatch:

Responsible for assessing fleet and plant capabilities and coordinating truck fleet to
ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of
maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the
day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to
ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.

*Any other departmental related duties as directed by management.

Qualifications:

Education:

•  High School Diploma or equivalent required
•  Post-secondary education in construction-related disciplines

Knowledge and Skills:

• Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers
• Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles
• Ability to negotiate skillfully in tough situations without damaging relationships
• Exceptional time management skills and ability to complete assignments in a timely manner
• Ability to maintain composure in all situations and not become defensive or irritated
• Strong problem solving and analytical skills and the desire to seek solutions
• Strong computer skills
• Proficient typing and data entering skills – specifically Microsoft applications
• Open to flexible working schedule, dependable, positive and helpful attitude
• Be a team player and work well with others in a high-pressure environment

Job Specific Competency:

• Customer Focus
• Decision Quality
• Drive for Results
• Interpersonal Savvy
• Organizational Agility

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.