On-Time Delivery Executive

Who is Lafarge?

As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Who are Lafarge People?

Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

About the Job 

In alignment with the CSM, Ensure timely and seamless delivery to customers, while leveraging and deploying technology to track and monitor, improve efficiencies within the delivery process.

What you'll be doing

• Responsible for on time delivery to customers.
• Tracks all delivery and customers request using technology.
• Harmonizes the delivery process to tracking platform.
• Identify and continuously improve delivery process.
• Understand the impact of Deliveries to other processes within the region e.g CRM, CS and Logistics, and able to create alignment for quick wins.
• Responsible for identifying and prompt resolution of delivery issues.
• Responsible for monitoring delivery to customers and SLA Management.
• Ensures adequate Data and records are maintained and reports created timely to ensure visibility.
• Liaising with tracking vendors

Who you'll be working with 

• On-Time Delivery Manager 
• Contractors 
• Sales 
• Logistics
• Industrial 

What we are looking for 

• B.Sc in any Social Science course and or Supply chain management
• At least 3 years’ experience in customer service, sales or logistics environment
• In-depth knowledge of customer service policies and practices
• Proficiency in CRM/Delivery/Logistics systems an added advantage, MS Office applications
• Thinking, analytical, problem solving skills
• Active listening skills and high stress tolerance level.
• Strong leadership capabilities.
• Understanding and experience in Logistics value and supply chain
• Organizing and planning skills
• Negotiation skills
• Strong communication and influencing skills
• Interpersonal skills

Your Lafarge Experience
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.