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Customer Care Specialist

Requisition ID:  12906
Location: 

Nashville, TN, US, 37214

Pay Type:  Salary

COMPANY OVERVIEW  
Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.
Description: 

ABOUT THE ROLE

The Customer Care Improvement Specialist will manage all aspects of the Order-to-Cash process/Customer Order Management. The Specialist will support goals and objectives to ensure operational excellence. The Customer experience is critical for sustainable growth to effectively meet our business goals. The Specialist will work closely with all Teams throughout the Supply Chain; E2E as well as collaborating with our external Sales organization and partners and directly engage customers. The Customer Care Improvement Specialist will closely manage daily orders proactively; responsible for continuous improvement for customer satisfaction, exceeding our customer's expectations. 
 
WHAT YOU'LL BE DOING
The Specialist will focus on problem-solving utilizing analysis, and root-cause problem-solving skills, and work cross-functionally to identify opportunities for continuous improvement of procedures, processes, and practices with coordinated efforts with all teams, internally and externally.
 
Utilizing professional expertise, the Specialist will administer company policies and procedures to resolve a variety of issues. Effective and proactive communication is essential to respond urgently to the Customer experience. The Specialist will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. The resolution requires judgment within defined procedures and practices to determine appropriate action. The individual will build productive internal/external working relationships to support sustainable performance for mutual success. The Specialist is accountable for the implications of work and makes recommendations for solutions for process improvements as appropriate.


 WHAT WE'RE LOOKING FOR 

  • Bachelor's degree in a related discipline preferred or equivalent work experience.
  • Five (5) years related experience.
  • Experience in a supply chain and a manufacturing environment (preferably in the Commercial Building/Roofing Industry). 
  • Analytical ability for problem-solving.
  • Customer/Account Management experience.
  • Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
  • Self-motivated with learning agility to support continuous improvement opportunities.
  • Ability to influence and guide the customer to the best solution to help resolve their needs.
  • Effectively manage multiple priorities
  • Ability to identify process gaps and inefficiencies, working with all teams to improve efficiency.
  • Proficiency with work standards and understanding of the E2E process.
  • Excel proficiency.
  • ERP System Experience Required (ideally SAP but JDE, Oracle, or similar system experience accepted). 
  • Order-To-Cash (OTC; Order2Cash).
  • Sales Force experience is a plus.

 

 

WHAT WE OFFER

  • Competitive Compensation
  • Retirement Savings 
  • Medical, Dental, Disability and Life Insurance Coverage
  • Holistic Health & Well-Being Programs
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for Health and Dependent Care
  • Vision and other Voluntary Benefits and Discounts
  • Paid Time Off and Holidays
  • Paid Parental Leave (Maternity and Paternity)
  • Educational Assistance Program

#HBEIA

YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.


Nearest Major Market: Nashville

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