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Warranty Services Coordinator

Requisition ID:  12690
Location: 

Nashville, TN, US, 37214

Pay Type:  Salary

COMPANY OVERVIEW  
Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.
Description: 

Overview
The Warranty Services Coordinator is responsible for processing leak notifications by issuing
purchase orders, auditing and approving subsequent contractor invoices and supporting
documentation, and billing building owners for items not covered under the terms of the
warranty.  Coordinators are also responsible for maintaining historical records, retention of
warranty related documents and correspondence, knowledge of multiple computer systems,
and resolving issues stemming from any of the above. Other duties include educating
contractors on our systems/apps as needed. Each coordinator is responsible for
approximately $500,000 in yearly claims expenses.

 

Qualifications

  • Proficiency with computers, including MS Office applications, CRM, and SAP.
  • Strong written, communication, and organizational skills
  • Ability to manage and prioritize duties and tasks
  • Willingness to learn and a desire for continuous improvement
  • Possess a strong mind set for dealing with difficult customers and situations
  • Capable of working as part of a team as well as individually
  • Roofing knowledge or warranty claims experience a plus

 

Responsibilities

Issuance of Purchase Orders/Work Orders:

  • Issue work order/purchase order to contractor to respond to leak notification, based

       on contractor base, quality rating, and geographical location

  • Communicate terms of purchase order to contractor
  • Knowledge of all types of warranties
  • Resolution of problems with response time of contractor, reoccurring leak issues, and

       accuracy of repairs

 

Approval of Contractor Invoices:

  • Audit invoices to control expenditures
  • Input of data and codes for historical purposes
  • Knowledge of terms and conditions of warranties
  • Knowledge of standard repair procedures
  • Verify contractor stays within limits of repair rates, purchase order, and industry

       standard cost

YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.


Nearest Major Market: Nashville

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