Call Center/ Customer Service Representative

Title: Call Center/ Customer Service Representative

Department:  Commercial Support Department

Position Type: Full time

Job Duties:

• Managing sales orders and deliveries in respective applications (LOGON, Holcim Now, Customer portal e.t.c)
•   Monitoring order execution and informing the Sales representatives and Customers about the delivery delays
•      Updating customers on order status, payment, pallet balance and coordinating internally to resolve customer inquiries
•         Provide general administrative support services for commercial support department
• Preparing sales, delivery and stock reports on time according to department and customer requirements
•         Following-up the customer requests and properly processing all orders from customers
• Assisting in preparation of sales-purchase contracts and contract related activities
• Registering customer and sales team orders in Logistics ordering tool  
• Providing informational support to Customers and Third parties according to approved scripts
• Conducting regular follow-up calls with key accounts and top customers (as defined by the supervisor) to confirm orders for upcoming days, in alignment with the Sales team
• Preparing and distributing internal reports summarizing the total number of orders and order volume registered in Logon
• Ensuring the preparation and distribution of various reports, files and databases related to Call Center activities
• Ensuring effective coordination with the Logistics and Sales departments for the timely modification of customer orders
• Informing Customers and Sales Representatives about the order modifications
• Ensuring the accurate preparation, registration, validation and timely transmission of the invoices to clients
• Collecting and internally communicating complaints and notifications received from company customers and product users
• Providing support in the collection, processing and accurate registration of complaints in the relevant system
• Preparing documents related to tenders and customer proposals
• Assisting in verifying and maintaining sales documentation, including sales contracts
• Preparing export sales activities and related documents
• The employee may be assigned additional duties related to the position, as needed, within the department

Requirements:

• University degree preferably in economics, business administration or construction related fields
• Minimum 1 year of experience preferably in the construction industry with a focus on sales or customer support
• Good knowledge of MS Office applications
• Basic knowledge of CRM systems and other relevant applications
• Basic IT literacy
• Native in Azerbaijani, good written and spoken English and Russian language skills

Application Procedure:

Interested candidates should submit CV's to aze-hr-cv@holcim.com and indicate the position applying for Call Center/ Customer Service Representative in the subject line.

All applications for the advertised post will be assessed and given equal opportunities.