Field Technical Representative

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Overview

The Field Technical Representative (FTR) is a field-based for the Warranty/Technical Services team at Holcim Building Envelope division. The Holcim Building Envelope (HBE) division in Canada is based out of Mississauga, ON, and part of the larger Holcim Group. Technical Services is a vital and growing team; the FTR reports to the Technical Services and Training Manager for their respective area. The FTR are the face of the company who among many things, will conduct in their day to day:

Training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products;
Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.

*** This is for the area for the Quebec, Manitoba and Maritimes Regions. The ideal candidate will reside preferably in the Montreal area. The FTR will service the region from this home-base. This is a fully, remote position - candidate must live within the territory.

Responsibilities

Educating customers, sales representatives, and teammates on how to apply Elevate, GenFlex, and Gaco products per product specifications;
Review technical installation deviations and make acceptance determinations within the authority level based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions;
Provide feedback on company literature, specs, construction details, and assemblies to make sure the most accurate information is available for the customer;
Ability to develop strong customer relationships and inspire customer confidence;
Ability to follow corporate and division policies and applicable governmental safety regulations are required;
Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues;
Ability to define and document a project, set timelines, align resources, and execute to meet deadlines;
Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution;
Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process;
Ability to prioritize work;
Maintains an understanding of current business initiatives and identifies opportunities for improvement.

Qualifications

EDUCATION, EXPERIENCE, AND/OR SKILLS REQUIRED

EDUCATION BASE REQUIREMENT (one required):

Bachelor’s Degree in Construction Management, or Architecture;

Minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

EXPERIENCE AND ABILITIES
THE CANDIDATE MUST:

Have the ability to lift up to 50 pounds from their truck or the ground several times a day;
Have the ability to climb a ladder;
- Candidate should be able unload the ladder from their truck; set up, secure, and safely move the ladder and resecure it back to the vehicle.
Be comfortable and safe while getting onto rooftops;
Travel overnight up to 40% of the time;
- Travel is by driving, but will require commercial flights when necessary.
Possess a valid driver's license and operate company vehicle safely.

ADDITIONAL REQUIREMENTS THAT CANDIDATES SHOULD POSSESS TO BE SUCCESSFUL IN THIS ROLE:

Strong technical expertise in most of the following products and an aptitude to learn the rest:
- Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
- Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
- Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
- Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
- Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam;
- Garden Roofing Systems including: M) Built In Place, N) Modular.
Bilingual – English and French
Must be personable and professional and maintain a high-level of integrity;
Strong customer service focus;
Strong verbal and written communication skills;
Ability to think outside the box;
Good organizational and time management skills are a must;
Must also be able to work flexible hours with minimum notification when necessary.

The strongest candidates will additionally have:

Prior Technical Representative Experience;
Claims Adjusting Experience.
Experience installing Roofing systems

We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Did we spark your interest? Build your future with us and apply!

Apply now »