Apply now »

Customer Care Improvement Specialist

Location: 

Nashville, TN, US, 37214

Requisition ID:  5914

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Customer Care Improvement Specialist will manage all aspects of the Order-to-Cash process/Customer Order Management. The Specialist will support goals and objectives to ensure operational excellence. The Customer experience is critical for sustainable growth to effectively meet our business goals. The Specialist will work closely with all Teams throughout the Supply Chain; E2E as well as collaborating with our external Sales organization and partners and directly engage customers. The Customer Care Improvement Specialist will closely manage daily orders proactively; responsible for continuous improvement for customer satisfaction, exceeding our customer's expectations. 

 

Responsibilities

The Specialist will focus on problem-solving utilizing analysis, and root-cause problem-solving skills, and work cross-functionally to identify opportunities for continuous improvement of procedures, processes, and practices with coordinated efforts with all teams, internally and externally. Utilizing professional expertise, the Specialist will administer company policies and procedures to resolve a variety of issues. Effective and proactive communication is essential to respond urgently to the Customer experience. The Specialist will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. The resolution requires judgment within defined procedures and practices to determine appropriate action. The individual will build productive internal/external working relationships to support sustainable performance for mutual success. The Specialist is accountable for the implications of work and makes recommendations for solutions for process improvements as appropriate.

 

Qualifications

  • Education:
    • Bachelor's degree in a related discipline preferred or equivalent work experience. 
  • Experience:
    • Five (5) years related experience.
    • Experience in a supply chain and a manufacturing environment.
      • Preferably in the Commercial Building / Roofing Industry.
    • Analytical ability for problem-solving.
    • Customer/Account Management experience.
    • Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
    • Self-motivated with learning agility to support continuous improvement opportunities.
    • Ability to influence and guide the customer to the best solution to help resolve their needs.
    • Effectively manage multiple priorities
    • Ability to identify process gaps and inefficiencies, working with all teams to improve efficiency.
    • Proficiency with work standards and understanding of the E2E process.
    • Excel proficiency.
    • ERP System Experience Required.
      • (SAP is what HBE uses).
      • JDE, Oracle, or similar system experience accepted.
    • Order-To-Cash (OTC; Order2Cash).

Sales Force experience is a plus.
 

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.


Nearest Major Market: Nashville

Apply now »