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Location: 

Nashville, TN, US, 37214

Requisition ID:  13497

Join our great team and contribute as a:  

Regional Technical Manager

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE

The Regional Manager (RM) is a dynamic leader of people and processes for the Warranty Operations team at Holcim Building Envelope (HBE) division. Holcim Building Envelope is
based out of Nashville, and part of the larger Holcim US corporation. This RM position is for the South Region. The Regional Manager is a customer-facing position responsible for technical and warranty related decisions in an assigned region, as well as managing a cross-functional team whose primary responsibilities include providing technical guidance and training on the use and installation of HBE products, review of submitted warranty requests, inspection of installed roof systems for warranty, warranty claims, and warranty leak service. The RM must work with the Regional Business Manager and the Independent Sales Reps in their region to promote, sell, and support our products while controlling our long-term warranty liability and ensuring customer satisfaction with our Elevate and GenFlex brands.

 

The South Region consists of: Florida, Alabama, Mississippi, Arkansas, Louisiana, Western Tennessee, and Southern Georgia. This role is hybrid-work eligible for those who are in or near Nashville and will work out of the corporate office. There is also a fully remote-work option available for qualified candidates who live within the South Region: Florida, Alabama, Mississippi, Arkansas, Louisiana, and Southern Georgia.

 

WHAT YOU'LL BE DOING

  • Be a team Leader, coach and mentor teammates, and challenge personnel to grow to meet assigned company objectives.
  • Be the final decision maker for technical and warranty issues in the region and provide written correspondence as needed.
  • Work with internal and external customers to understand, document, and troubleshoot issues that arise in the PIN approval, roof application, and warranty issuance processes.
  • Read, learn, and follow system instructions to operate in the SAP environment effectively.
  • Ensure office-based teammates perform their functions to company standards.
  • Perform ride along reviews of technical representatives to ensure consistent inspection quality in the field.
  • Manage performance of regionally dedicated teammates to ensure KPI objectives are met.
  • Educate teammates on, and enforce, corporate policies and procedures.
  • Manage regional budget.
  • Ability to troubleshoot issues and to conduct root cause analysis to understand the reason an issue occurred and how to prevent it from recurring.
  • Ability to hold teammates accountable for poor performance or disruptive behavior.
  • Ability to read blueprints, construction drawings and specifications and be knowledgeable of the commercial roofing trade and technical field operations.
  • Ability to travel 25%.

 

WHAT WE ARE LOOKING FOR

  • Bachelor’s Degree (BS/BA) in Architecture, Construction Management, Business Administration, or a similar field;

OR

  • Minimum 8 years’ active duty in a construction trade military occupational specialty (MOS) (verified by DD214);

OR

  • High school diploma and minimum of 10 years of practical commercial roofing experience, with experience in directly managing roofing or technical crews.
  • Prior management experience required, including direct oversight of teams or crews in commercial roofing, construction, or technical operations.

 

Further requirements to be successful in this role are:

  • Minimum three years of experience on the technical or installation side of the commercial roofing trade.
  • Skilled in the following: time management, conflict resolution, negotiation, writing.
  • Must be able to travel overnight up to 25% of the time by air or car.
  • Experience as a Project Manager, Supervisor, leader of complex teams.

 

WHAT WE OFFER

  • Competitive Compensation
  • Retirement Savings
  • Medical, Dental, Disability and Life Insurance Coverage
  • Holistic Health & Well-Being Programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
  • Vision and other Voluntary Benefits and Discounts
  • Paid Time Off and Holidays
  • Paid Parental Leave (Maternity and Paternity)
  • Educational Assistance Program

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC  takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Did we spark your interest? Build your future with us and apply!


Nearest Major Market: Nashville

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