Warranty Claims Investigator

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE
The Warranty Service Specialist (also known as an Investigator) is responsible for protecting the interests of Holcim Building Envelope (HBE; ) by handling roofing claims.
The Specialist/Investigator will receive, analyze and make determinations on claims by reviewing data from contractors, sales reps, field tech reps and personal site investigations. The
Specialist/Investigator will be responsible for investigating the claim, developing the HBE position, determining necessary repairs, communicating to all relevant parties, and negotiating to resolve the
claim. In reaching resolution, the Specialist/Investigator may be responsible for receiving repair quotes, identifying a repair contactor, ordering/shipping materials, reviewing work, and processing contractor invoices.

This Investigator position is for our Mid-Atlantic Region- TN, GA, NC, SC, VA, KY - optional for in-house (Nashville) or being a fully-remote, field-based position. You must live within the region of the territory to be considered for the remote, in-
field option.

WHAT YOU'LL BE DOING

Reviews necessary field work with and assigns projects to Field Technical Representatives based on complexity of issues and geographic proximity of trips.
Acts as in- house technical services source for phone in questions by field people as they arise.
Reviews written specifications and recommendations for completeness, clarity and cost effectiveness.
Follow-up and communicate positions to all parties, as well as provide issuance of PO and Materials as needed to contractors providing warranty repair services.
Travel in the field and perform investigations and handle claims throughout as needed, with a focus on large dollar claims.
Develop and negotiate the claim position with all relevant parties and attend meetings when necessary.
On -Site Inspection: In-depth inspection and analysis of roof system exhibiting problems requires extensive knowledge of all construction practices as they relate to HBE roof systems and watertight integrity of the roof.
Quick and thorough completion of all paperwork including photographs related to each claim to properly document HBE position for presentation and future reference including possible litigation.
Preparation of clear, concise, in-depth repair specifications which summarize rooftop analysis into cost effective, workable solutions to problem.
Excellent verbal and written communication skills required for communication to building owners, roofing contractors, sales reps, building consultants, and lawyers on intricate, complicated problems and issues.
Excellent project management skills to handle a busy and diverse docket with efficiency and timeliness.
Keep the Warranty Claims Manager, Supervisor, and Director of Warranty Services informed of relevant claims and issues that may affect the company.
Interfacing with the legal department to support claims that are approaching or have entered litigation.

WHAT WE ARE LOOKING FOR

Four-year degree and roofing industry experience OR 5+ years of progressive roofing/construction experience.

WHAT WE OFFER

Competitive Compensation
Retirement Savings
Medical, Dental, Disability and Life Insurance Coverage
Holistic Health & Well-Being Programs
Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
Vision and other Voluntary Benefits and Discounts
Paid Time Off and Holidays
Paid Parental Leave (Maternity and Paternity)
Educational Assistance Program

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Did we spark your interest? Build your future with us and apply!

Nearest Major Market: Nashville

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