Warranty Services Coordinator

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Overview
The Warranty Services Coordinator is responsible for processing leak notifications by issuing
purchase orders, auditing and approving subsequent contractor invoices and supporting
documentation, and billing building owners for items not covered under the terms of the
warranty. Coordinators are also responsible for maintaining historical records, retention of
warranty related documents and correspondence, knowledge of multiple computer systems,
and resolving issues stemming from any of the above. Other duties include educating
contractors on our systems/apps as needed. Each coordinator is responsible for
approximately $500,000 in yearly claims expenses.

Qualifications

Proficiency with computers, including MS Office applications, CRM, and SAP.
Strong written, communication, and organizational skills
Ability to manage and prioritize duties and tasks
Willingness to learn and a desire for continuous improvement
Possess a strong mind set for dealing with difficult customers and situations
Capable of working as part of a team as well as individually
Roofing knowledge or warranty claims experience a plus

Responsibilities

Issuance of Purchase Orders/Work Orders:

Issue work order/purchase order to contractor to respond to leak notification, based

on contractor base, quality rating, and geographical location

Communicate terms of purchase order to contractor
Knowledge of all types of warranties
Resolution of problems with response time of contractor, reoccurring leak issues, and

accuracy of repairs

Approval of Contractor Invoices:

Audit invoices to control expenditures
Input of data and codes for historical purposes
Knowledge of terms and conditions of warranties
Knowledge of standard repair procedures
Verify contractor stays within limits of repair rates, purchase order, and industry

standard cost

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Did we spark your interest? Build your future with us and apply!

Nearest Major Market: Nashville

Apply now »