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Location: 

US Nashville, TN, US, 37214

Requisition ID:  12980

Join our great team and contribute as a:  

Technical Coordinator

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE
The Technical Coordinator / Process Support is a member of the Warranty/Technical Services team at Holcim Building Envelope division. Holcim Building Envelope is based out of Nashville, and part of the larger Holcim US corporation.

 

Technical Services is a vital and growing team; the Technical Coordinator provides:

  • Technical sales support to contractors/customers, system designers (architects and consultants), and end-user building owners.
  • Support such as answering product installation questions and making recommendations to help the caller make a suitability determination.
  • Answers roof design inquiries and identifies tested assemblies and systems that comply with rated assembly requirements on a given project.
  • During the Technical Coordinators' engagement with the customers, theyeducate the audience on the Holcim Building Envelope product lines, make the customers aware of new and innovative products, and promote premium assemblies.

 *** The Technical Coordinator reports to the Regional Technical Manager for their respective area.

 

WHAT YOU'LL BE DOING

Responsibilities: Tech Coordinator

  • Responsible for educating customers, sales representatives, and teammates on how to apply Gaco products per product specifications.
  • Perform technical review of Pre-Installation Notices (PINs) to determine the suitability of the proposed assembly for the type and length of warranty requested.
  • Review technical deviation requests and make acceptance determinations based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions.
  • Generate project assembly letters defining system requirements.
  • Provide input on company literature, specs, construction details, and assemblies to make sure the most accurate information is available for the customer.
  • Ability to develop strong customer relationships and inspire customer confidence.
  • Ability to follow corporate and division policies and applicable governmental safety regulations is required.

 

Responsibilities: Process Support

  • Issue custom warranties according to approved processes.
  • Adjust warranty billings.
  • Correct and reissue previously issued warranties.
  • Interact with and assist customers via telephone, e-mail and other electro electronic means.
  • Understand Holcim’s strategic direction and align team activities and metrics to execute and deliver against them.
  • Create and foster a culture of customer-centric, action-oriented, collaborative teammates.
  • Participate in corporate initiatives as assigned to enhance company capabilities, performance, and efficiency.

 

WHAT WE ARE LOOKING FOR

BASE REQUIREMENT (one required):

  • Bachelor’s Degree in Construction Management, or Architecture;

                                              OR

  • Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);

                                              OR

  • High school diploma and minimum of 6 years’ construction experience in a Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

 
ADDITIONAL REQUIREMENTS THAT SUCCESSFUL CANDIDATES SHOULD POSSES ARE:

Strong technical expertise in most of the following products and an aptitude to learn the rest:

  • Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
  • Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
  • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
  • Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
  • Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam;
  • Garden Roofing Systems including: M) Built In Place, N) Modular.
  • Must be personable and professional and maintain a high-level of integrity.
  • Strong customer service focus.
  • Strong verbal and written communication skills.
  • Ability to think outside the box.
  • Good organizational and time management skills are a must.
  • Must be able to travel overnight 10% to 15% of the time by air or car.
  • Must also be able to work flexible hours with minimum notification when necessary.
  • Must possess intermediate computer skills, consisting of being able to use common applications (Google Suite of Systems, Microsoft), good use of Internet tools, as well as the ability to train on internal systems.
  • Must possess a current driver’s license.

 

COMPLEXITY:

Once trained, the successful candidate will operate independently within a multifunctional regional team to provide technical customer support to the sales
representatives and customers located in a defined geographical area. Work products are monitored and managed by a Regional Technical Manager for KPI reporting and

performance management purposes. The quality of work is audited regularly to identify Technical Coordinator development needs. This position requires a very high
degree of technical competence in that the Technical Coordinator makes decisions daily that affect long-term warranty liability. The Technical Coordinator is authorized
to make reasonable judgment calls on the acceptability of non-standard construction details when conditions prevent the standard construction detail(s) from being
completed. Poor performance or bad decisions by a Technical Coordinator may negatively affect our brand image and/or prove costly to the installation contractor as
well as to the company.

 

WHAT WE OFFER

  • Company Vehicle 
  • Competitive Compensation
  • Retirement Savings
  • Medical, Dental, Disability and Life Insurance Coverage
  • Holistic Health & Well-Being Programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
  • Vision and other Voluntary Benefits and Discounts
  • Paid Time Off and Holidays
  • Paid Parental Leave (Maternity and Paternity)
  • Educational Assistance Program

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please include a note on your application or reach out to us directly.

Holcim Solutions and Products US, LLC  takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

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