Warranty Claims Investigator (North East)

WHO IS HOLCIM?

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE HOLCIM PEOPLE

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE:
The regional Warranty Claims Investigator is responsible for protecting the interests of Holcim Building Envelope by managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues. The Warranty Claims Investigator will be responsible for developing Holcim’s position, determining necessary repairs, communicating to all relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work completed and processing contractor invoices.

This position will be based in the New England Region - NY, NJ, MA, CT, RI, NH, ME, No relocation offered.

WHAT YOU"LL BE DOING:
•   Conducts survey of job data to determine previous claim history
•   Subject matter expert for warranty services team
•   Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness
•   Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness
•   Fosters positive relationships with internal teammates, external sales teams, and Holcim customers within assigned region
•   Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors providing warranty repair services
•   Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Holcim Building Envelope roofing systems
•   Remote workforce position requires routine detailed expense/travel reporting and maintenance requirements to maintain company issued equipment
•   Develops and negotiates the claim position with all relevant parties and attend meetings when necessary
•   Quick and thorough completion of all paperwork including photographs related to each claim to properly document Holcim Building Envelope position for presentation and future reference including possible litigation
•   Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions
•   Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers
•   Keep the Warranty Services Supervisor and Warranty Claims Manager apprised of relevant claims and issues
•   Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services
•   Interfaces with the law department to support claims that are approaching or have entered litigation
•   Efficiently manages claims expenses to meet budget goals
•   Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing

#HBEIA

WHAT ARE WE LOOKING FOR:
• To be successful in this role 6+ years of progressive roofing/construction experience is required.
• 2+ years of Warranty Claims or Technical Services Experience Preferred

WHAT WE OFFER:

Competitive Compensation
Retirement Savings
Medical, Dental, Disability and Life Insurance Coverage
Holistic Health & Well-Being Programs
Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for
Health and Dependent Care
Vision and other Voluntary Benefits and Discounts
Paid Time Off and Holidays
Paid Parental Leave (Maternity and Paternity)
Educational Assistance Program

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email HBEAccommodations@holcim.com. This email address should only be used for accommodations and not general inquiries or resume submittals.

Holcim Solutions and Products US, LLC takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Holcim Solutions and Products US, LLC, and its affiliates and subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

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