Customer Care Specialist with German

About Holcim
As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improved living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. Together with our 60,000 talented and passionate people around the world, we are building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products

Who is Holcim European Business Services?
Holcim European Business Services is located in the heart of Košice, where we provide support to partnering Group companies in Europe from financial transactions, such as accounting, invoicing, and master data maintenance, to HR administration, recruitment support, payroll and data analytics.

Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. The ideal candidate will be responsible for delivering exceptional service to our customers and ensuring their needs are met in a timely and efficient manner.

Your Responsibilities will include:

• Handle email and ticketing system queries from employees and vendors in German.
• Communicate ticket resolutions to appropriate customer contacts.
• Maintain thorough documentation of tickets.
• Respond to inbound messages professionally.
• Collaborate with other teams and departments within Holcim EBS.
• Develop a general understanding of Holcim's finance and accounting business processes and policies as defined by the Business Service Center.
• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.

• Stay updated on product knowledge and industry trends to better assist customers.

Your qualifications, experience and skills

• Master’s degree in Business, Economics, Administration, Procurement
• English - Upper intermediate (B2) and German - Upper intermediate (B2)  is a must 
• Previous experience in related positions in the field of customer service / help desk
• SAP knowledge is an advantage
• Experience in MS Office tools & Google equivalents on advanced level
• You are organized, structured and able to prioritize tasks
• Ability to analyze and solve problems
• Professional communication skills
• You are customer oriented, results oriented with responsible work attitude

Benefits 

• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards 
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card

Working with us
Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.