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Customer Service Specialist with Polish (part-time)

Location: 

Košice, SK, 040 01

Requisition ID:  18064

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets – across Europe, Latin America, Asia, Middle East & Africa. Holcim offers high-value end-to-end Building Materials and Building Solutions, from foundations and flooring to roofing and walling – powered by premium brands including ECOPlanet, ECOPact, and ECOCycle®. Find out more at www.holcim.com

Who is Holcim European Business Services?
 
Holcim European Business Services (EBS) is the internal Shared Service Center of Holcim for the European region, based in Kosice, Slovakia. With a team of over 330 employees representing more than 20 nationalities, EBS provides a comprehensive range of financial & administrative services to the 23 countries of Holcim across Europe. These services encompass Reporting, Controlling, Accounting & Consolidation, Invoicing, Treasury, Procurement, HR administration, Recruitment, Payroll, Data Analytics, Sustainability and several others.

Who is Holcim European Business Services?
 
Holcim European Business Services (EBS) is the internal Shared Service Center of Holcim for the European region, based in Kosice, Slovakia.
With a team of over 330 employees representing more than 20 nationalities, EBS provides a comprehensive range of financial & administrative services to the 23 countries of Holcim across Europe. These services encompass Reporting, Controlling, Accounting & Consolidation, Invoicing, Treasury, Procurement, HR administration, Recruitment, Payroll, Data Analytics, Sustainability and several others.

Role overview

Join our Service Desk team and help support Polish-speaking employees and vendors by handling their questions and requests.

Your responsibilities will include:

  • In this role, you will receive email and ticketing system queries from employees, and vendors in Polish language. 

  • You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation. 

  • Your responsibility will be to document tickets and respond to inbound messages in a professional manner.

  • You can look forward to the cooperation with other teams and departments in Holcim EBS.

  • In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.

Your qualifications, experience and skills

  • University degree in Business, Economics, Administration, Procurement

  • Previous experience in related positions in the field of customer service / help desk

  • SAP knowledge is an advantage

  • English - upper intermediate (B2) and Polish - Upper intermediate (B2) is a must 

  • Experience in MS Office tools & Google equivalents on advanced level

  • You are organized, structured and able to prioritize tasks

  • Ability to analyze and solve problems

  • Professional communication skills

  • You are customer oriented, results oriented with a responsible work attitude.

 

Compensation: €7,00 gross per hour. The final salary will be determined based on the same criteria for all candidates. 

Benefits

  • Grade-Related Bonus

  • Employee Referral Program

  • Supplementary Pension Fund

  • Working Anniversary Awards 

  • Flexible Working Hours

  • Hybrid Contract

  • Sick Days

  • Mental Health Support

  • Multisport Card

  • Annual 5% Bonus

 

The bonus is paid once a year, linked to objectives as defined for a specific year. Usual goals contain thecompany financial objectives, customer feedback, health and safety objectives. The annual bonus is paid out in March for the previous year, proportionally calculated based on objectives performance and a number of months worked in Holcim European Business Services.

 

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.

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