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Customer Service Representative

Requisition ID:  12183
Location: 

Northampton, PA, US, 18067

Pay Type:  Salary

COMPANY OVERVIEW  
Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.
Description: 

ABOUT THE ROLE
This position supports Operations and Business Development by managing customer and vendor services, including processing customer orders, vendor onboarding, shipment coordination, recordkeeping, and regulatory reporting. The role also includes coordinating site drivers and organizing their pick-up schedules to ensure efficient and compliant material handling for pre-processing and co-processing of kiln materials.

 

WHAT YOU'LL ACCOMPLISH

  • Accurately process and record customer, vendor, and internal transactions, including order entry, vendor shipments, invoicing, and documentation.
  • Coordinate daily logistics and scheduling of site drivers, ensuring timely and efficient pick-ups and deliveries.
  • Communicate regularly with transporters to arrange and confirm inbound and outbound shipments.
  • Manage material pre-qualification process for assigned Geocycle locations.
  • Ensure accurate and timely completion of shipping documentation and regulatory reporting for Geocycle materials.
  • Interact professionally with customers, vendors, and internal stakeholders to support seamless operations.
  • Process and receive incoming shipments, including performing goods receipts in SAP.
  • Track and report on materials, invoices, and relevant KPIs as assigned.
  • Support ongoing training and development and perform other duties as needed.
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
  • Other duties as assigned.

 

WHAT WE'RE LOOKING FOR

Education: Associate's degree
Additional Education Preferred: Bachelor's degree
Field of Study Preferred: Business
Required Work Experience: 1-3 years, CDL license preferred
Required Computer and Software Skills: Command, Lotus Notes, Microsoft Office, Trimble, and Google Earth

 

Additional Requirements: 

  • Strong organizational and communication skills, especially in coordinating logistics and transportation.
  • Ability to manage multiple priorities while maintaining accuracy and compliance.
  • Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

 

WHAT WE OFFER

  • Competitive salary
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Disability and Life Insurance
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program
  • Dress for your day

YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Please visit our Pay Transparency Policy Statement

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.


Nearest Major Market: Allentown

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