Quality Control Manager
Waltham, MA, US, 02453
ABOUT THE ROLE
Ensure accurate sample collection and quality control testing are performed for each manufacturing facility. Provides verbal findings and written test results to management and production staff in a timely manner. Assists Sales Manager with customer service issues as directed. Certifies results of laboratory findings as needed. Supervises the Technicians across all sites. Ensures timely reporting of results, communication with Operations and entry of data into Quadrel.
WHAT YOU'LL BE DOING
- Manage and assist the technicians to ensure all facilities are producing product within specification.
- Raw Materials Control – Supervise the program to qualify raw materials for use in company products.
- Plant Control – Ensure that plant settings produce the products within specification. Report any discrepancies to the facilities management & work with Operations to resolve any QC issues.
- Product Control - Ensures that all testing is conducted efficiently and consistently to ensure accurate results. Ensure prompt communication of all results with Operations and entry into Quadrel.
- Customer Service – Assist in responding to customer concerns and complaints
- Examines laboratory samples to determine their physical and chemical properties. Uses a variety of instruments and calculations to determine conformity. Performs various tests to make certain that samples meet required standards.
- Ensure Quality Control Plans are implemented and maintained. Audit annually for continued effectiveness.
- Ensures timeous feedback to customers with regards to customer complaints, working closely with the relevant department for resolution.
- Works closely with Dispatch, Operations and sales colleagues to promote an effective work environment.
- Maintain facilities, procedures, equipment and accreditation for the Concrete and Aggregate Testing Laboratory.
WHAT WE ARE LOOKING FOR
Education: Bachelor's degree or years of equivalent experience
Additional Education Preferred: Master's degree
Field of Study Preferred: Engineering or Science
Required Work Experience: 5 – 7 years of relevant work experience
Required Training/Certifications:
Other certifications as required by the States in the region.
Required Computer and Software Skills:
· Microsoft Suite (Excel, Office, Powerpoint)
· Google Suite (Gmail, Spreadsheets, Documents, Drive)
· Quadrel
· SAP experience a plus
WHAT WE OFFER
Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day
Nearest Major Market: Waltham
Nearest Secondary Market: Boston