Senior Automation Support Engineer

About Holcim

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure, and improved living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. Together with our 60,000 talented and passionate people around the world, we are building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.

Who is Holcim European Business Services?

Holcim European Business Services is located in the heart of Košice, where we provide support to partnering Group companies in Europe from financial transactions, such as accounting, invoicing, and master data maintenance, to HR administration, recruitment support, payroll and data analytics.

Role overview

Are you a proactive team player with a passion for customer service and automation technologies? Ready to develop your career in a truly international environment?  If so, join us and become part of the growing automation team at Holcim.

Your responsibilities will include:

Guaranteeing the continuity of automation solutions managed by the RPA Center of Excellence, ensuring compliance with regional and corporate IT security policies, with the aim of maximizing productivity of the automations and delivering automation support services for the business according to the service level agreement:

• Provide timely and effective technical support for RPA solutions, diagnosing and resolving issues to ensure minimal downtime and disruption.
• Regularly monitor RPA systems to ensure they are functioning correctly, performing necessary maintenance and updates.
• Identify, analyze, and resolve technical problems related to RPA applications, working with cross-functional teams to implement solutions.
• Maintain detailed documentation of issues, resolutions, and process changes to support continuous improvement and knowledge sharing.
• Work closely with development teams, business analysts, and other stakeholders to understand requirements, provide feedback, and implement enhancements.
• Assist in training end-users and providing ongoing support to ensure they are proficient in using RPA tools and technologies.
• Stay updated on the latest trends and advancements in RPA and related technologies, recommending and implementing improvements as appropriate.
• Ensure adherence to internal guidelines and minimal controls standards to maintain the integrity and security of RPA solutions.

Your qualifications, experience and skills 

• Highly customer-centric and proactive, with a focus on ensuring a seamless customer experience through automation solutions.
• Excellent verbal and written communication skills
• Proficient in one of the core coding languages (Java, Javascript, HTML, C#, Python, etc.).
• Proficiency in RPA platforms such as UiPath or Automation anywhere is a plus
• Proficiency in database administration (e.g. SQL Server, ORACLE, MySQL, etc) 
• Fluent English (C1)
• End user experience in ERP, such as SAP or Oracle and service management tools, like ServiceNow, Zendesk, Manage Engine, Jira
• Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders, showing empathy and understanding towards diverse perspectives, and skilled in conflict resolution
• Takes a proactive approach to problem-solving and task completion.
• Maintains a positive attitude and resilience in challenging situations.
• Efficiently prioritizes tasks and manages time.
• Analytical skills to identify areas for improvement in processes.
• Adheres to established procedures and protocols.

Benefits

• Annual 5% Bonus
• Grade-Related Bonus
• Employee Referral Program
• Supplementary Pension Fund
• Working Anniversary Awards 
• Flexible Working Hours
• Hybrid Contract
• Sick Days
• Mental Health Support
• Multisport Card

Working with us

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.