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Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Customer Service & Logistics Manager

Requisition ID:  11402
Location: 

Calgary, AB, CA, T2B 0R5

Pay Type:  Salary
Travel Requirement: 31-40%

WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE LAFARGE PEOPLE?
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE 

The Customer Service & Logistics Manager (CSLM) drives customer-focused solutions for the efficient supply of aggregates. Responsibilities include developing long-term material and logistics strategies and overseeing dispatch, shipment, and delivery operations.

 

Shifting from traditional order fulfillment, the CSLM enhances value-added services and leverages digital innovations to improve the customer delivery experience. Acting as an integrator, they collaborate across product lines to ensure seamless logistics solutions. Additionally, they lead or support cross-functional projects to enhance safety, efficiency, and cost-effectiveness.

 

WHAT YOU’LL ACCOMPLISH

  • Enhance safety compliance by ensuring all hired transporters strictly adhere to Lafarge’s safety standards, reducing incidents, and improving workplace safety culture
  • Ensure hauler safety compliance by conducting incident investigations, managing the Safe Trucker Program, and overseeing annual orientation and record maintenance
  • Establish cost-effective, win-win relationships with transporters to lower freight rates and improve logistics efficiency
  • Improve customer service operations by analyzing customer service challenges, implementing solutions and enhancing overall customer experience
  • Establish a reliable system for freight rates on zone maps, large projects, and annual supply contracts to maximize profitability and ensure market stability
  • Effectively lead scale personnel management, ensuring optimal staffing, training, and scheduling to maintain seamless operations and exceptional service
  • Successfully resolve delivery concerns and billing discrepancies by collaborating with internal teams and customers to ensure smooth operations and customer satisfaction
  • Lead or contribute to special projects across regions and functions, driving business success, while leveraging digital tools and emerging trends to enhance customer delivery and improve operational efficiency
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors

 

WHAT WE’RE LOOKING FOR

Education: University Degree
Field of Study Preferred: Business Administration, Logistics, or Supply Chain Management
Required Work Experience: 5 years of relevant work experience
Travel Requirements: Up to 40% travel within the Greater Calgary Area


Additional Requirements: 

  • Strong customer focus and excellent interpersonal skills
  • Effective people management and conflict resolution skills
  • Excellent problem-solving and analytical skills
  • Proficient in clear communication and adept at negotiation
  • Proven ability to identify problems quickly, make sound judgments, and establish and implement solutions
  • Experience with leveraging new technology to enhance dispatch, logistics, and customer value-added services in transportation management and road safety is preferred.
  • Excellent time management, planning, and organizational skills with the ability to handle multiple tasks and priorities, driving them to completion within a fixed time-frame
  • Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

 

WHAT WE OFFER

  • Flexible Health & Dental benefits coverage for you and your dependants
  • A generous Pension Plan designed to support you through various stages of your career and life
  • Access to voluntary programs like RRSP and TFSA for future financial planning
  • Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
  • Easy access to mental health and well-being support
  • Service recognition awards to celebrate your contributions
  • Perks & discounts on a variety of products and services
  • Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
  • Financial support for new parents beyond statutory benefits
  • An inclusive and welcoming environment where everyone can be themselves
  • A collaborative work culture in a supportive and team-oriented work environment
  • Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable

 

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.

YOUR LAFARGE EXPERIENCE
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

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